“When I asked a friend of mine for a referral, I indicated this was my 90 year old mother’s home of nearly 40 years, I asked that I be referred to a Realtor that would be sensitive to the emotions that would be in play, the fact that I actually owned the home and not my mother and not view this as just another business transaction. How fortunate our family was to be referred to you.
Not only did you show superb competency and professionalism, but you took the time to explain all the details in a manner my mother could understand and treated her as if she was the titled holder rather than me as I requested. That you did your homework before our first visit was very apparent and above all you listened. Not once did we have to repeat our desires nor re-calibrate understandings and that is so much appreciated. All of this was complicated by 300 plus miles as once we met with you we moved Mom to Seattle and conducted all this long distance. You took such good care of the details and did such an outstanding job of communicating throughout the transaction I never felt I needed to make a trip back to Post Falls. And imagine my shock when you called less than a week after the house listed and had two very acceptable offers on the table for us to consider.
When it became apparent that we needed to do some minor work in the home before closing, I assumed I would have to try to coordinate long distance. But once again you put the “WOW” factor in place and arranged for the handyman and furnace person AND met them at the house for us.
Joan, I’m sure you can appreciate what a stress load the Post Falls house was to me and my mother. As you know the proceeds were part of the funds to help pay for her assisted living needs and she was worried it might not sell quickly. Your support, both professional and personal has meant a great deal to us. Thank you so much for all you did to bring this sale to fruition. If you ever need a reference, just ask, I’ll be happy to do so.”
“In the future you can be certain we will recommend you as often and as frequently as the opportunity arises. You are a world class Realtor and thank the stars above that you were the Realtor recommended to us.”
Donna M. Kalberg and the entire Kalberg Family
“As I sit here this morning sipping my coffee and reviewing my to do list I thought of you. You were so patient with me while I found my forever home and thank you for all the time you invested in me. My pets and me are totally happy in our new surroundings. I hope some time this summer I will be far enough along in my clean up and painting to have you over and admire what a great choice this was for me.”
“My name is Jackie McNeel and I live in Hayden, Idaho. During this time of holiday spirit I wanted to take a moment to tell you about one of your agents here in Idaho. Joan Genter is an agent in Post Falls, Idaho.
She worked with my husband and me last year to help us not only find a new house but also she made it possible to sell our old house. There’s a long story how we got from buying to selling.
Last year I was diagnosed with multiple brain tumors and we had to make fast changes with the buyer. We went to Madison, WI in order to have a surgeon who specializes in posterior brain tumors operate on me.
I was not able to fly or drive home so we had to take a train. Amtrak comes through our area early in the morning, like 1:40am. Without any hesitation Joan volunteered to pick us up at the train station. I told her it would be almost 2am and the train isn’t always on time. She said no problem that she and her husband would be there.
There is so much Joan has done for us. She has gone far and beyond what we would expect from a realtor. She has served our country in the Air Force and now she serves our community in so many ways. She just gives and gives.
You should be very proud to have this kind of person representing Windermere. I am very proud to call her my friend.’
A letter from Jackie McNeel that was sent to the CEO of Windermere Real Estate
“When it comes to customer service, you do not just give what is expected you give more I’m a client for life.”
“Thank you for all your support and hard work! Always a pleasure to work with you. You are a wonderful person with amazing integrity. I look forward to working with you again in the future”
“You worked very hard to sell our property, and did so in just two weeks You are a hard-working and honest person.”
Sam and Dawn Shiesha
“We want to acknowledge and thank you for the outstanding job you did regarding the building of our home. You were with us through every step and process of purchasing and construction of our new home. You are a lady of integrity, someone to be trusted and counted on at any time. We are very lucky to have found you and now consider you our Realtor for life.”
Ira and June Nepus
“We have recently completed the sale of our home as well as the purchase of a new home. Our transactions could not have gone smoother. You are extremely professional and thorough. Your guidance greatly eased any anxiety we may have felt as we completed the escrow process. Although we are not looking forward to another move in the near future, I would not hesitate to contact you for a repeat performance.”
Pepe and Tricia Ugarte
“Thank you so much for saving my escrow on my house with your incredible knowledge of real estate. I would not be in my wonderful new house if I have had a lesser real estate agent.”
“Brad and I were so fortunate to have Health Net refer me to you. You have always exceeded my expectations and dealt with all the challenges that came up during our escrow professionally and to a satisfactory resolution.”
Brad and Karen Keiffer
“Thank you for making our first time home-buying experience such a positive one! We are so thankful that we chose you as our realtor. You held our hands the entire way through, answered every single question we had in such a timely manner. We felt like your only client. We are so happy in our new home, and we have you to thank for that!”
Scott & Livia Smith
You went to great lengths to keep me informed of developments, calling me frequently even if there was no news to report. You dealt effectively with the bank, the escrow company ,the bidders on the property even with my ex-wife, which was no easy task.”
“You are a caring, highly professional agent who has the best interest of her clients at heart.”
Ron and Elizabeth Oliver
“Thanks for all the information and checking that all was well on the house before closing. Between Bob and myself, we’ve purchased more homes than most and you certainly are the best Realtor either of us have ever worked with.”
Bob & Judy Kirkwood
“Jack and and I are so impressed with the highest level of service we have received from you. Words of “Thanks” just doesn’t seem adequate to describe the endless hours of dedicated work you have done for us. We have bought and sold a few homes in our life, but never have we been so blessed to have someone like you in our corner!
We really appreciated the constant flow of open communication with you. Your attention to detail regarding our wants and needs for a home made us feel like we were your priority. All I can say is I hope others are as lucky as we are to have you as their Realtor. Joan you are a true professional…in marketing and selling our home and helping us to find the perfect home for us. Again many thanks!”
Pauline A. Winblood
“We are no longer looking for property in the Post Falls area however we GREATLY appreciate the time and effort you devoted to looking for both property and houses for us, If we learn of anyone looking in the Post Falls and/or surrounding area we will definitely pass your name along with our highest recommendation. Thank you again. Your professionalism, knowledge and motivation were unmatched.”
Ron and Shanley Crane